Shipping policy

Thank you for placing your order with Sudesh Singh. Operating as a professional Dutch online store specializing in frozen fresh food products, we focus on standardized order handling and dedicated cold-chain logistics solutions. Our core goal is to ensure every frozen food order is carefully packaged, fully protected during transit, and delivered safely with guaranteed product quality within our standard delivery window.

1. Order Processing Time

All confirmed and fully paid orders will undergo internal verification, product sorting, and professional low-temperature preservation packaging within 1–7 business days. Processing operations do not run on weekends and official Netherlands public holidays, which are excluded from standard processing timelines. During peak shopping periods, seasonal order surges or temporary logistics resource adjustments, order preparation timelines may be moderately extended. Our store will send proactive email alerts to all customers in the event of notable delivery delays to keep everyone informed.

2. Shipping Rates and Delivery Estimates

Shipping fees for all individual orders are systematically calculated based on product weight, package dimensions, cold-chain packaging requirements and final delivery destination. All shipping costs will be clearly listed and previewed on the checkout page prior to payment completion. Our standard shipping service offers an estimated delivery period of 7–14 business days after order dispatch. All delivery times are non-binding estimates, which may fluctuate due to logistics carrier scheduling changes, cross-border customs clearance procedures, severe weather events, regional logistical limitations and public holiday disruptions.

3. Shipment Confirmation and Order Tracking

Once your frozen food order is dispatched from our warehouse and collected by the authorized logistics carrier, you will receive an official shipment confirmation email containing your unique tracking number and valid tracking access channels. Logistics status information will be activated and available for real-time inquiry within 24 to 48 hours after outbound delivery. You are able to monitor the entire transportation and delivery progress of your package at any time throughout the logistics process.

4. Incorrect Address Disclaimer

Customers are required to submit precise, complete and deliverable shipping addresses, valid postal codes and active contact details when completing checkout. Our store assumes no responsibility for misdelivery, failed delivery, package detention or loss arising from inaccurate, incomplete or incorrect recipient information provided by customers. If a package is returned to our warehouse solely due to address errors or undeliverable recipient details, the customer will be responsible for all applicable repackaging and reshipment fees for secondary delivery services.

5. Lost or Damaged Packages

If your package fails to arrive by the scheduled delivery date and is confirmed lost during transit, please submit a support request to our customer service team within 2 business days of the expected delivery timeline. For orders received with compromised packaging, broken cold-chain insulation or spoiled frozen goods, you must contact our support team within 24 hours of package receipt. Customers need to provide clear, unedited photos and videos of damaged products and original packaging for official verification. Our team will conduct a comprehensive investigation and resolve eligible issues in a timely and efficient manner.

6. Frozen Product Handling and Preservation Notice

All frozen fresh food items sold in our store are transported via professional cold-chain logistics to maintain optimal freshness and product quality during delivery. Customers must inspect all items immediately upon package receipt and store frozen products in compliant low-temperature freezing environments as required by food storage standards. Our store shall not be liable for product spoilage, quality degradation or damage caused by delayed item inspection, improper manual storage, or non-compliant preservation practices after successful delivery confirmation.

7. International Shipping and Customs Notice

All international cross-border shipments may be subject to import duties, local taxes, commodity inspection fees and other auxiliary charges enforced by the customs authority of the destination country. All such additional fees and customs-related expenses are the exclusive responsibility of the customer and are not incorporated into product prices or standard shipping charges. Our store will provide complete order documentation and fully cooperate with customs inspection and clearance processes to facilitate smooth delivery of qualified packages.

8. Contact Information

For any inquiries, concerns or assistance regarding our shipping policy, order processing, logistics delivery and after-sales support, please reach out to us via the official contact details below:
Trade Name: Sudesh Singh
Phone Number: +31 6 40593673
Email: info@singhfreeze.shop
Physical Address: Koopmansstraat 84, 4751 AW Oud Gastel, Netherlands